Privacy policy

Account & contact — name, email address, phone number, and the password you set.

Reservation — dates, delivery address, vehicle preference, messages exchanged with our team, and trip inspection photos and signatures.

Verification — driver’s licence and insurance documents you upload for eligibility checks.

Payment — handled by Stripe. We store the reference, amount, and status of each charge; we never receive or store your full card number.

To verify eligibility, quote and confirm reservations, deliver and recover vehicles, process payments, send booking notifications by email and SMS, resolve damage or citation matters, and meet legal and insurance obligations.

KEY’D staff, and — for the reservation they are fulfilling only — the owner of the vehicle you booked. Driver documents are held in private storage and are not publicly accessible. We do not sell your personal information.

We share the minimum necessary data with Stripe (payments and owner payouts), Twilio (SMS), our email delivery provider, and our hosting and database provider. Each processes data on our instructions.

Transactional messages — quotes, confirmations, receipts, agreements, and trip reminders — are part of the service and are sent to the email and phone number on your reservation. You can reply STOP to any SMS to stop text messages; email remains the fallback for reservation-critical notices.

Reservation, payment, and inspection records are retained for as long as needed to operate the business and satisfy tax, insurance, and legal requirements. Driver documents are retained only while needed for verification and dispute resolution.

You can view and update your details from your account, and you can ask us to correct or delete your data. Some records must be retained where we have a legal or contractual obligation. Email us to make a request and we will confirm what we can action.

Access to customer data is authenticated and restricted by role. Driver documents are stored in a private bucket that is not served publicly. No system is perfectly secure; if a breach affects your data we will notify you as required by Florida law.

KEY’D is not intended for anyone under 18 and we do not knowingly collect their data.

Questions about this policy, or a request about your data, can be sent through our contact page.