Cancellation policy

The $50 reservation hold and any balance paid are non-refundable, regardless of notice given, weather, travel disruption, change of plans, or event cancellation.

This applies equally to no-shows and to trips ended early. Early returns are not pro-rated.

We will always try to move you rather than lose you. Date changes are handled case-by-case, subject to the vehicle’s availability and any difference in seasonal rate. Message your concierge as early as possible — the further out, the more we can do.

If your licence, insurance, or identity check cannot be completed, the reservation is cancelled and payments remain non-refundable. Upload your documents immediately after booking so any issue surfaces early.

If we cannot supply your vehicle — mechanical issue, damage from a prior trip, or anything else on our side — we will offer a comparable substitute at no extra cost. If you decline the substitute, we refund every dollar you paid, including the reservation hold.

A security deposit, where taken, is separate from the reservation hold and balance. It is released after the post-trip inspection, less any damage, fuel, mileage overage, tolls, or citations.

Because this policy is presented before payment and acknowledged at checkout, we contest chargebacks filed against a completed or cancelled reservation.

Unsure about dates? Ask first — talk to a concierge before you place a hold.